Legal

Depending on how you interact with us, we may process:

• Identification and contact data: name, contact person, company name, email address, telephone/WhatsApp number.
• Booking data: pick-up and drop-off locations, date and time, flight details, number of passengers, luggage, special requests and any notes you send us.
• Billing data: billing address and tax details for corporate clients and invoices.
• Communications: the content of messages you send us by email, WhatsApp, contact form or telephone.
• Technical and usage data: IP address, device and browser type, language, pages visited, referring URL and similar analytics data collected via cookies or equivalent technologies.

We do not knowingly collect special categories of data (Art. 9 GDPR) and ask that you do not send such information unless strictly necessary for the service (for example, accessibility needs), in which case it is processed on the basis of your explicit consent.

• Handling enquiries and quotes — pre-contractual measures at your request (Art. 6.1.b GDPR).
• Providing and managing transport services — performance of the contract (Art. 6.1.b GDPR).
• Invoicing, accounting and tax obligations — legal obligation (Art. 6.1.c GDPR).
• Service quality, security and fraud prevention — legitimate interest (Art. 6.1.f GDPR).
• Analytics cookies and commercial communications — your consent (Art. 6.1.a GDPR; Art. 22 LSSI-CE), which you may withdraw at any time.

Where we send information about similar services to existing clients, we may rely on Art. 21.2 LSSI-CE; every message includes a simple, free unsubscribe option.

When you first visit this website you are shown a consent notice. Non-essential cookies and analytics are only activated after you accept. Strictly necessary technical cookies (those required for the site to function and to remember your language and consent choice) are exempt from consent under Art. 22.2 LSSI-CE. You can withdraw consent at any time by clearing your browser storage for this site or by writing to us.

Personal data may be shared with: chauffeurs and partner VTC operators strictly to carry out your booking; IT, hosting, database and analytics providers acting as processors under Art. 28 GDPR; payment and accounting providers; and public authorities where legally required.

If you contact us via WhatsApp, your message is also processed by Meta Platforms Ireland Ltd. under its own terms. Where a provider is located outside the European Economic Area, transfers are covered by an adequacy decision or by the European Commission's Standard Contractual Clauses together with supplementary safeguards.

We do not sell your personal data.

Enquiry data is kept for up to 12 months if no booking follows. Booking and contractual data is kept for the duration of the relationship and thereafter for the applicable limitation periods — generally 5 years for contractual claims (Art. 121-20 Catalan Civil Code / Art. 1964 Spanish Civil Code) and 6 years for accounting records (Art. 30 Spanish Commercial Code), with tax records kept for at least 4 years. Consent-based data is kept until you withdraw consent.

You have the right to access, rectification, erasure, restriction of processing, data portability, objection, and not to be subject to automated individual decision-making. Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise these rights, write to info@cataluxtransfer.com stating the right you wish to exercise; we may ask for proof of identity and will respond within one month. If you believe your rights have not been respected, you may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, C/ Jorge Juan 6, 28001 Madrid, www.aepd.es) or with the Catalan Data Protection Authority where competent.

We apply appropriate technical and organisational measures (access control, encryption in transit, limited retention) to protect your data, and we notify the competent authority and affected individuals of a personal data breach where required by Arts. 33–34 GDPR. Our services are directed at adults; minors are transported only under the responsibility of an accompanying adult, and we do not knowingly collect data directly from persons under 14 (Art. 7 LOPDGDD).

This website is operated by the Company, a licensed VTC transport operator established in Barcelona, Spain. Contact: info@cataluxtransfer.com · +34 610896515. Full registered name, NIF, registered address and VTC licence number are supplied on request and on each invoice.

Bookings requested through the website, WhatsApp, email or telephone constitute a request; the contract is formed only when we confirm the booking. Prices shown on the site are indicative estimates in euros and include VAT/IVA at the applicable rate for passenger transport unless stated otherwise. Final prices may vary with route changes, additional stops, waiting time beyond the included allowance, tolls, night or holiday surcharges, and special requests. Any variation is communicated before it applies wherever reasonably possible.

Cancellations made more than 24 hours before the scheduled pick-up are free of charge. Later cancellations or no-shows may be charged up to the full price of the service, reflecting costs already incurred.

Under Art. 103.l) of Royal Legislative Decree 1/2007, the 14-day right of withdrawal does not apply to passenger transport services contracted for a specific date or period. The cancellation terms above apply instead. Consumers are informed of this before confirming a booking.

Passengers must comply with Spanish road traffic rules, including seat-belt use and the use of appropriate child restraint systems (which must be requested in advance). Smoking is prohibited in all vehicles. The chauffeur may refuse or terminate a service in cases of unsafe, aggressive or illegal behaviour, or where the number of passengers or volume of luggage exceeds the vehicle's authorised capacity. Damage caused to the vehicle by passengers, including excessive soiling, may be invoiced at cost.

Vehicle models shown on the site are indicative; we may provide an equivalent or superior vehicle of the same class.

All vehicles carry the compulsory passenger and civil liability insurance required by Spanish law. We are liable for damages directly attributable to us in accordance with applicable law. We are not liable for delays or non-performance caused by events beyond our reasonable control, including traffic, weather, strikes, road closures or force majeure. Nothing in these terms limits liability for death or personal injury caused by negligence, for wilful misconduct, or any consumer rights that cannot be waived under Spanish law.

Complaints can be sent to info@cataluxtransfer.com and official complaint forms (hojas de reclamación) are available in accordance with Catalan consumer regulations. Consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or address the Catalan Consumer Agency (Agència Catalana del Consum).

All content on this website — texts, images, logos and design — is protected by intellectual property rights and may not be reproduced without written authorisation. These terms are governed by Spanish law; disputes are subject to the courts of Barcelona, except where consumer legislation grants the consumer the right to bring proceedings before the courts of their own domicile.

We may update these terms and the Privacy Policy to reflect legal or operational changes; the version in force is the one published on this page.